For EXAMION® the customer relationship does not end with a system purchase, it begins there. Solutions are co-developed and implemented promptly, in close cooperation with the customer every step of the way. With our authorized sales and service partner companies, we provide a competent, regional contact to address your concerns at all times. Because one of our core competencies is ongoing support by professional and reliable service technicians. Through a combination of service and support contracts, we guarantee you receive all the services you require – tailored specifically to your needs. This makes the investment for those services calculable and transparent.
Our goal: comprehensive support from a single source
In addition to direct on-site support from our team of technicians, a central hotline staffed by qualified employees is at your service from 8:00 am to 5:00 pm to assist with operating instructions, explanations, troubleshooting, and of course, special requirements. The hotline can be reached by phone, fax or email. We use standardized reporting and qualification procedures for optimal communication. If at all possible, you will be assigned a single contact who can coordinate all your activities.
We know your needs
We do not see ourselves as a supplier; we see ourselves as a partner. With our focus on supporting medical practices and clinics, we know what you require from us as a technology and system partner. Many of our employees come from medical practices themselves and therefore know your daily workflows and related requirements down to the last detail.
We offer you:
A responsible partnership:
We know how much you value a well-functioning practice environment. We will fulfill this responsibility each and every day.
Because we are your main contact for all your digital x-ray questions, you have more time for your patients.
We know the requirements of medical practices, healthcare centers and clinics. Our advice is therefore always focused on a future-oriented solution.
A professional concept:
We offer you highly refined solutions as well as comprehensive service and support. We guarantee our availability to quickly address your concerns.
You are the beneficiary of our comprehensive knowledge, our many years of experience, and our close relationship to many well-known manufacturers.